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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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William Franklin

August 15, 2025

5  out of  5
rating by William Franklin
"She was very helpful too me and very good help."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Thomas Dabay

August 7, 2025

5  out of  5
rating by Thomas Dabay
"Amanda was really helpful when I needed to get insurance after relocating from Maryland. Knew how to help with my needs and and all of my concerns."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Amanda was able to assist you smoothly with your insurance needs after your move from Maryland. We appreciate your trust and are always here to help with any future questions or concerns!"
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Carlena Clark

August 7, 2025

5  out of  5
rating by Carlena Clark
"Amanda was very helpfully and made the process quick and easy! Prices were better than other companies in the area!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Krista Laney

July 22, 2025

5  out of  5
rating by Krista Laney
"Kim was an absolute treasure to work with! I called in with a problem and she took the time to reassure me, talk me through the process, and resolve my issue. I can’t thank her enough for her assistance!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Linda Davis

July 15, 2025

5  out of  5
rating by Linda Davis
"Michelle is friendly, professional and knowledgeable. It is a pleasure doing business with her. She helps with my insurance needs and can help you too! Give her a call."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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anne ewing

July 15, 2025

5  out of  5
rating by anne ewing
"My State Farm agent in my previous town gave me the info on two offices near to my new home for when I moved. After calling both I decided to drop by the Browns Mill location and apply. What a friendly and professional group! Sheila and Michelle are both helpful and informative. They also offer notary services. Cannot be more pleased and highly recommend!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Linda Illum

July 15, 2025

5  out of  5
rating by Linda Illum
"Moving across the country is very stressful and often frustrating. The one thing I didn’t have to stress about was getting all our insurances transferred. Amanda was so patient and welcoming! She made sure we had our home owners insurance in order for the purchase of our new home so we stayed on track for closing, car and life insurance transferred and even reminded me with a personal phone call to up date my Drive Safe & Save app! It’s rare these days to get such personal attention and I certainly appreciate it! Thank you for all your help and welcoming me to Tennessee!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Aleshia

July 14, 2025

5  out of  5
rating by Aleshia
"I love working with Michelle at Sheila Wandell State Farm. She is very knowledgeable, helpful to take care of my needs and easy to communicate with. It’s a pleasure doing business with this great office!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Wilma Robbins

June 10, 2025

5  out of  5
rating by Wilma Robbins
"Kim is wonderful to work with, vert knowledgeable and understanding"
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Lindsey Chesser

June 10, 2025

5  out of  5
rating by Lindsey Chesser
"Amanda Green was so very helpful in getting us exactly what we needed for our 2 new vehicles!! She was patient and kind and offered us different options for what we needed!!"
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Kyle Steele

June 10, 2025

5  out of  5
rating by Kyle Steele
"Very polite, professional and efficient. Very satisfied with the service from this agent and staff!"
We responded:
"Thank you for your 5-star review! We are happy to be your good neighbor!"
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Brittany Poore

June 5, 2025

5  out of  5
rating by Brittany Poore
"Amazing to work with!!!!"
We responded:
"Thank you Brittany!"
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Amber Miller

June 3, 2025

5  out of  5
rating by Amber Miller
"Kim has been truly exceptional in helping our family navigate our insurance needs. Her knowledge, professionalism, and genuine care have made the entire process smooth and stress-free!"
We responded:
"We are glad that Kim was able to help! We appreciate you!"
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Justine Diana

May 19, 2025

5  out of  5
rating by Justine Diana
"My daughter recently had the first accident in the family ever! The process has been smooth- the app is amazing- Michelle has been fantastic. I could be sad we didn’t get a rental car, however with Michelle’s service from the local office I am not. However she hooked me up so that won’t happen again. I recommend this branch - phone calls always get returned or followed up with same business day! THANK YOU!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Kyle DeBell (kylede87)

May 15, 2025

5  out of  5
rating by Kyle DeBell (kylede87)
"Excellent customer service and very friendly. Kim is wonderful!"
We responded:
"Thank you for your 5-star review. We appreciate your business!"
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clifton gibson

May 12, 2025

5  out of  5
rating by clifton gibson
"Michelle Nix has been incredibly helpful and professional. Always responds quickly and takes time to answer my questions and fit the best policy options to my circumstances. I highly recommend. Clifton"
We responded:
"Thank you so much for your kind words. It’s always our pleasure helping you. Please don’t hesitate to reach out if you ever need anything in the future!"
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Teresa

April 30, 2025

1  out of  5
rating by Teresa
"We had State Farm Insurance for a combined total between us over 50 years. They kept going up without any tickets or wrecks in years. My husband even had a business policy with them. We decided to go with a different company because of the price. After we canceled we received a bill for over $700. They said that the policy was fixing to go up and that was the difference that we had to pay. It was back pay. Then a couple weeks later we got another bill for over $500 and they said that was the bill from November til March. So, they ate saying for the year the difference was $700, but from Nov til Mar it is $500....my math isnt mathing on this one. State Farm is the most crooked insurance company there is. When one of their employees give you a number to another insurance guy saying that he would give us a better rate, that speaks volumes on what kind of company State Farm is and Sheila Wandell is always to busy to speak with customers, maybe she picks and chooses who she speaks with, leaves the hard stuff to someone else. I hope you all have the day you deserve!!!!! Farm Bureau is the way to go!"
We responded:
"We sincerely apologize for the frustration and confusion you've encountered regarding your billing changes resulting from your business audit. Please reach out to us directly to discuss this matter further. "
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Andrea Sutter

April 24, 2025

5  out of  5
rating by Andrea Sutter
"I've been with this office for many years. From day one the entire office has been helpful and knowledgeable. They are prompt at answering questions and give options when available, never pushing for more than I want or can afford. Michelle is always on top of things and treats everyone as if they are her only priority. I cannot recommend State Farm, Ms. Wandell, and especially Michelle enough."
We responded:
"Thank you so much for your kind words and continued trust over the years. We're truly grateful for your loyalty and are so glad to hear that you've had such a positive experience with our team. "
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Paul Augusta

April 24, 2025

5  out of  5
rating by Paul Augusta
"I have been Sheila Wandell State Farm Agency since 2007. I have referred many people there because of the personal touch of the agents there. One in particular...Michelle goes over and above by advising me when I don't know what my best options are. Also, I have had a couple of claims through the years that resulted quick settlements and no rate increases. I highly recommend this Agency!!"
We responded:
"Thank you so much for your 5 star review Paul! We appreciate you and are so happy that you have trusted us to take care of you for all these years. "
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Ben Armbruster

April 4, 2025

5  out of  5
rating by Ben Armbruster
"Insure all my vehicles here. Always easy to work with and prompt responses! They helped with coverage on a unique imported vehicle."
We responded:
"Thank you Ben! We are so happy we could help!"
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Joe Mckinney

April 4, 2025

5  out of  5
rating by Joe Mckinney
"I have had State Farm since I started driving 1987. I connected with Shelia Wandell’s office in 1994 when moved to Tri-Cities. To date I have 5 vehicles, a boat and house all insured with Shelia Wandell’s State Farm. I have heard horror stories of incidents when people have had issues getting their insurance company to cover accidents and taking for ever to work on but this has not been a problem with shelia Wandell’s office. We have had our share of incidents over the years and the employees have been very helpful and took care of issues very fast. We may pay a little more for our service but it has been worth not having to stress over what to do next during a life event. I highly recommend Shelia Wandell’s office for any insurance needs"
We responded:
"Thank you for the 5 star review Joe. We are so grateful that you have trusted us to take care of your insurance needs all these years. "
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Cynthia Hill

April 2, 2025

5  out of  5
rating by Cynthia Hill
"Amanda was super nice and supportive through the entire process. Come across a few snags which she handled extremely well!"
We responded:
"Thank you for the 5 star review Cynthia! We are so glad that Amanda was able to get everything taken care of for you!"
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Jessie Adkins

March 27, 2025

5  out of  5
rating by Jessie Adkins
"Great office to work with! Always doing everything they can to get us the best deal possible on all out insurance needs!"
We responded:
"Thank you so much Jessie for the 5-star review! We appreciate you!!"
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Lori Baldwin

March 19, 2025

5  out of  5
rating by Lori Baldwin
"Always there to help me and make my life easier. Greatly appreciate this group of ladies. Thanks so much!"
We responded:
"Thank you for your review Lori! We definitely try to make things as easy as possible. "
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Lisa Carey

March 17, 2025

5  out of  5
rating by Lisa Carey
"Great customer aervice!! Always so friendly and eager to help and they make it so quick and easy!!!"
We responded:
"Thank you Lisa for your 5 star review. We appreciate you!"